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Design Thinking with Field Service Engineers

How to bring relief to Field Service Engineers?
  • How to create a user interface for Field Service Engineers who work in highly complex environments? 
  • How to facilitate the engineers in their daily administration work?
  • How to replace their +20 individual applications with one new working space?
  • How to involve the engineers during the design?
  • How to make sure that the final application is accepted and used?
The answer is of course: Design Thinking


Design Thinking with Field Service Engineers (SAP TechEd 2013) from Twan van den Broek


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A story told by Julia Dorbic from D-Labs and me at SAP TechEd 2013.


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