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A solution architects fairy tale

Say you want to mobilize service management functionality to field service engineers - how hard can that be?
But:
  • what if SAP continuously changes its mind 
  • what if the engineers already built their own solution 
  • what if business management is not interested 
  • what if you have outdated SAP systems 
  • ... 
A fairy tale of a solution architect that tries to bring relief to field service engineers. What solution is being realized, how did he get so far and now what.



My talk at SAP Inside Track Manchester, September 2013.

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