Skip to main content

User Centered Design & Delivery / mini workshop

At the Ciber Knowledge Carousel Louis van de Wiele and I had the opportunity to explain User Centered Design & Delivery to our attendees. We decided to focus on the design part and conducted a mini Design Thinking workshop. To participate actively in a workshop is a better experience than just sit back and hear what the presenters have to say. But with only 45 minutes for our session we had to push time boxing to the extreme ;-)



Our challenge was to “Redesign the event experience”, how to improve the event experience for an attendee. (Hah, quite an interesting case, if I may say so, attendees of our event were able to suggest improvements that we can use for our event next year ;-)

After an explanation of the challenge we kicked of with the first step.

1. Context


“_DSC4048

A short interview, 2 minutes sharp, to gather personal experiences on attending events.

  • When was the last time you visited an event
  • What did you like
  • What didn’t you like
  • Why did you attend



Then up to the next phase.

2. Analysis


_DSC4051

Share the interview results within the group. Combine statements that are similar and find relations. To facilitate we asked to create a problem statement, but do so you need a persona. In order not to loose time, we shared “Julia, a business process analyst at a high tech manufacturer”.

The problem statement was:
Julia, a business process analyst, needs a way to … (position user’s needs) … because … (insight) …
And only 4 minutes for this step ;-)

3. Workshop


_DSC4053

Gather as much as possible ideas for your problem statement, in only 5 minutes. How can you help Julia? This phase is about quantity, not about quality yet. Be creative, act as a child, think in opportunities in stead of problems.

What ingredients are required for the ideal event? Think about the agenda, speakers, location, …

4. Prototype

Now it’s time to pick the best idea, vote on the ideas to see what the group thinks is the best idea. And work on that one. Create a prototype to visualize your idea. In our workshop the prototype resembled the ideal event that Julia really needed to attend.

5 minutes for this step.

5. Presentation


_DSC4054

As we had 4 parallel teams working on the same challenge, we needed a step to come together. To share the results of the groups with all the participants. As time ran out, we asked one group to present their idea in 3 minutes.

With each team presentation all participants hear about each others prototypes. And after that voting starts again. What was the best prototype? What was the best approach? Is it an idea of one group, or maybe, is it a combination of the results from several groups?

User Centered Design // Happy Users!

User Centered Design is to understand the real user, his or her background and to come up with a prototype as soon as possible. A prototype can be validated in an early stage and with the feedback you can create a new prototype. And then when it is accepted by the end users, you step into User Centered Delivery. Realize the actual solution, application and make the users happy!

Prevent that your solutions are not accepted or used in the end, as that is a complete waste.

Final words

It is interesting to see that people, sometimes even unknown to each other, step into the workshop and form a team in no time, when you facilitate them through the process. A process where in step 1 you diverge (gather background information), in step 2 you converge (define persona and problem statement) and again in step 3 you diverge (come up with as many ideas as possible) to finalize in step 4 to converge again (create your prototype).

In our short workshop attendees experienced co-creation, co-innovation and built on top of each others ideas. We saw how the energy flew throughout the teams and how combining insights and ideas lead to a better solution direction, a great event experience.

Comments

Popular posts from this blog

SAP TechEd Top 10 (2010)

Here we go, Top 10 SAP TechEd topics 2010. Just like in 2009 and in 2008 . Based on the 417 sessions published on the site I counted the hit ratio on the below listed topics. Not to be taken too seriously, just for fun ;-) (1, 1) SAP NetWeaver (93 sessions) (2, 10) Business Objects (45) (3, 6) ABAP (32) (5, 4) BPM (22) (4, 5) BI (18) (-, -) Sybase (17) (-, -) Mobile (15) (-, -) PI (13) (7, 9) Web Dynpro (12) (7, 10) Enterprise services (8) (-,-) Microsoft (8) Runners up : Sybase and mobile applications. Looking forward to play around with that next week. And as predicted : Microsoft. Droppers , not in the Top 10 anymore: Composition Environment (4 sessions, #8 in 2008, #9 in 2009), Java (4 sessions, #3 in 2008, #8 in 2009) and SOA (4 sessions, #2 in 2008, #6 in 2009). Sybase is no surprise. Just as Business Objects wasn't last year. Java dropped out of the Top 10. Looking back at SAP TechEd 2009 you could predict that to happen. Last year all Java sessions were hidden somewher

Hiking the Grossvenediger with The Next View

In 2014 The Next View celebrates its 5th anniversary. And we did that in style. We all took off to Austria and hiked the Grossvenediger, top 4 of highest mountains in Austria. Hiking route The first day we hiked in pretty good weather conditions to Defreggerhaus. The second day, the hike to the actual summit (The Next Summit ;-) we woke up early and found out that snow covered our route. But that didn't undermine our spirit. We took off and had a great hike. We almost made it to the top, but unfortunately weather conditions (snow and wind) worsened and with the sign in sight we had to return. Look very close, you can see a grey cross somewhere in the top left corner ;-) Back to a safer spot to take our group picture. With Schnapps of course ;-) What an amazing experience. Hiking a 3666 meter high mountain was something completely new for me. Doing that with colleagues was really awesome! More pictures in my Grossvenediger album .

SAP Fiori and SAP Screen Personas finally free for SAP customers

This week the SAPPHIRENOW event takes place in Orlando, a yearly event where SAP announces its strategy and new products. On Tuesday Bill McDermott, the CEO from SAP, did some major announcements . All with regard to making SAP simpler. In this blog I will describe the license changes for SAP Fiori and SAP Screen Personas. These new UI innovations are now part of SAP’s maintenance fee. SAPPHIRENOW keynote